Privacy, terms & data

Qaex — contact hello@lumicat.shop. Lumicat is a subscription service that turns what you tell us about your pet into a monitoring plan. Company number, hosting provider and the statutory data contact are on our legal mentions page.

Lumicat is educational. It applies published, general veterinary guidance — energy and water requirements, life-stage thresholds, species toxin lists, red-flag signs — to the profile you fill in. It is generated by fixed rules, not by a veterinarian, and not by a model guessing.

It cannot examine, diagnose, treat or prescribe, and it is not a substitute for a veterinary consultation. Never delay care because of something you read here. The plan lists the signs that mean go now — when you see them, call a clinic, not us.

Lumicat Care is a recurring paid subscription of €4.39 per week, about €19.02 a month and €228.28 a year, VAT included. The first 7 days are free: the first charge happens at the end of that trial, then every week until you cancel. No minimum term, no commitment.

Cancel in one click, at any time, from your account — including during the free days, in which case you are charged nothing at all. Charges stop immediately; your plan stays readable until the end of the period you already paid for. No phone call, no email, no retention script.

As this is digital content made available immediately, the statutory 14-day withdrawal right does not apply once the service has been supplied with your agreement. The free trial exists precisely so you can judge it before paying anything.

We run no database. There is no server of ours holding your pet's profile.

• Before you subscribe: your answers stay in your browser (local storage) and are sent to our server only to generate the plan you are reading — they are not written down anywhere.
• Once you subscribe: your pet profiles are stored on your customer record at Stripe, our payment provider, along with your email and billing data. Stripe is the only store we use. Clearing your browser data does not lose them.
• Sign-in: a cookie holding a signed token with your email address, valid one year, so your plan opens without a password. Strictly necessary — it is what “signed in” means.
• Emails: sign-in links and the subscription recap, sent through our mail provider.
• Audience measurement: Microsoft Clarity records anonymised usage of the pages (clicks, scrolls, navigation) so we can see where the interface confuses people. We never send it your email or your pet's profile.

We never sell your data, and we do not share it with advertisers, insurers, pet-food brands or anyone else.

You can read everything we hold on your account page, and erase every pet profile from it in two clicks. Stripe keeps the payment and invoice history it is legally required to keep — write to hello@lumicat.shop to have the customer record itself closed.

Under the GDPR you also have the right to access, rectify, port and object. One email to hello@lumicat.shop is enough; we answer within a month, and you can complain to your national data protection authority if we do not.

The plan is guidance, and your animal is an individual. Decisions about their health remain yours and your vet's. We are liable for the service being available and accurate to its published sources; we are not liable for outcomes arising from care decisions, and nothing here limits liability where the law does not allow it.

Something wrong? Write to hello@lumicat.shop first — most things are fixed the same day. French law applies, and after contacting us you may refer the matter free of charge to a consumer mediator, or use the European ODR platform.